Customer Care

  • Cancelling orders

- Orders can only be cancelled within 24 hours of purchase. Most pieces are hand made and assembled 24 hours after the order has been placed

  • Returns

-I f the wrong item or a faulty item was received you are entitled to a refund once you have returned the item to us. Refunds take 5-7 days to process.

- Unfortunately earrings and other hand made items cant be returns due to hygiene reasons and work hours put in.

  • Problems with your order

- If you have any problems with your order such as: 

wrong item received, damaged item, wrong size etc. please send us a dm on instagram: machijewelry or email us: 

- We aim to answer each enquiry withing 24 hours 

  • Bulk orders

- If you would like to place a bulk order please contact us on instagram: machijewelry or by email for a bulk order discount